Archive(s) for July, 2010

Developing a Customer Service Culture

Friday, July 30th, 2010

Don’t risk losing customers and market share because of poor service. Culture and training are critical to developing the right attitude and it starts with HR.

Posted in Talent Management, Training and Development, Web Extras |

PIPEDA and the Use of GPS by Employers–Expanded Version

Friday, July 30th, 2010

PIPEDA and the Use of GPS by Employers
By Jamie Knight and Brian MacDonald
With new technologies come new challenges to the privacy of individuals. This is especially true in the workplace, where new technologies have been introduced to increase safety, productivity and efficiency. Unfortunately, these workplace technological improvements[...]

Posted in Employment Law, Web Extras |

Creating a Collaborative Work Environment

Thursday, July 29th, 2010

Building innovation in an organization is critical to competative advantage. The ability for teams to innovate, however, is often hampered by their physical workspace. Contributor Julia Missaggia illustrates how onecompany created a collaborative work environment to increase innovation.

Posted in Engagement, Web Extras |

Defusing Disasters

Thursday, July 29th, 2010

Defusing Disasters
Eliminating three common workplace time bombs before they go off
 By Elaine Varelas
We’ve all seen a bomb squad on the news, in film or television. The highly trained team, dressed in full protective gear, rushes in and must defuse a bomb with only minutes on the clock by snipping the red wire. It’s[...]

Posted in Talent Management, Web Extras |