Two employers reveal what it takes to lead change and inclusiveness in Ontario’s workplaces. Duff McCutcheon explores how they dealt with compliance to the AODA Customer Service Standards. Read more.

Also in this issue:

Bill 186 Primer: Five steps to compliance. Read more.

Interview: Nick Bontis, PhD, management consultant and business school professor reveals HR’s crucial role in collaboration. Read more.

HR 101: Implementing flexible work programs